ABN: 86 544 223 459
Shop 9, 246 Dorset Road
PO Box 873
Boronia VIC 3155 Australia
Tel: +61 3 9761 3644
Fax: +61 3 9761 3655
CustomerService@DataAccess.com.au

Data Access Worldwide ABN: 86 544 223 459 ("DAW") publishes and distributes a range of Development and Business management software and provides technical support and training services to both software developers and end-users. We are required to comply with the Australian National Privacy Principles contained in the Privacy Act 1988.

The privacy and security of the personal information that we hold about you is very important to us. This Statement is a requirement of the National Privacy Principles, and should assist you in understanding how we collect and deal with your personal information.

The information collected would generally comprise name, address, postal address, telephone, fax and e-mail contact details, as well as the details of the DAW product that you use. High level information in relation to your business may be also be collected. Should you contact us requiring technical or similar assistance, information relating to your problem and our suggested solutions are also recorded by us to assist in better customer relationship management.

Disclosure
With the exception of the final bullet point above (where the information is disclosed to a credit referencing bureau), very little external disclosure of your personal information is made by DAW other than registration details to the manufacturer of the software product where applicable. In the event that an external party wishes to communicate with any or all parts of the DAW user/partner database, and DAW is agreeable to this communication being sent, we would generally undertake the communication on behalf of the external party (but at their cost) so that access to the personal information of our customer remains with DAW. DAW may use, from time to time, external service providers to facilitate communications with its customers, for example a mail house. In these circumstances, DAW may provide personal contact/address information to the external service provider to enable the communication to be dispatched. Such information is provided to the external service provider on the strict basis that it be used for this purpose only and agreements are put in place to ensure this.

Access to Information
The Australian National Privacy Principles provide you with the right to access the personal information that we hold in relation to you. If you would like details of the personal information which we may hold about you or, if you would like to correct any of the information that we hold, please contact us as follows:-

e-mail: customerservice@dataaccess.com.au
or write to us at:

The Privacy Officer
Data Access Worldwide
PO Box 873
Boronia VIC 3155 Australia

We have internal procedures in place to deal with such requests, and we may require further information from you to verify your identity.

Web sites
Our web sites use "cookie" technology. Cookies are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your passwords, purchases, and preferences while you're on a website. The use of cookies is an industry standard - you'll find them at most major web sites. Our web sites do not use cookie-technology to collect personally identifying information on users of our sites.

Information Storage
An electronic customer management and database system is used to store most of the personal information. This system is accessed by authorised users and contains security features to ensure the protection and integrity of the data that we hold.

General
Should you have any queries in relation to this Privacy Information Management Statement or to issues generally surrounding the private information that we hold about you, please contact the Privacy Officer at the addresses referred to above. Similarly, any complaints in relation to privacy related issues should also be directed to either of these addresses.

From time to time, this statement may be amended. An up-to-date version of the Privacy Statement will always appear at the www.DataAccess.com.au website. Furthermore, you may request a hard-copy of this Statement from either the addresses referred to above or by telephoning +61 3 9761 3644.